Privacy Policy

Effective Date: October 2025
Last Updated: October 2025

1. Introduction

Welcome to Neckline Branding.
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with us through enquiries, quotes, or purchases.

By using our website, you agree to the terms of this Privacy Policy.

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2. Who We Are

Neckline Branding is a UK-based supplier of custom branded accessories, including ties, scarves, lanyards, and pins.
Our registered business address is:
Highbury Marketing Ltd, trading as Neckline Branding

If you have any questions about this policy or your personal data, please contact:
📧 info@necklinebranding.co.uk

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3. What Information We Collect

We may collect and process the following personal data:

• Contact details: name, email address, phone number, company name.
• Order details: product preferences, design specifications, delivery address, and billing information.
• Website data: IP address, browser type, and browsing behaviour (via analytics tools).
• Marketing data: your preferences for receiving communications and promotions.

We do not store or process payment card information directly — all transactions are handled securely through our payment partners.

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4. How We Use Your Information

We use your information to:

• Process orders, quotes, and enquiries.
• Communicate with you about your order or request.
• Improve our products, website, and customer experience.
• Send marketing communications (only if you’ve opted in).
• Comply with legal and accounting obligations.

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5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity: when processing your order or enquiry.
• Legitimate interest: to provide customer service or improve our website.
• Consent: for email marketing or promotional communication.
• Legal obligation: for record keeping and tax purposes.

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6. How We Share Your Data

We only share your data with:

• Trusted service providers (such as couriers, printers, payment processors, and IT support) who help us fulfil orders and maintain our website.
• Legal or regulatory bodies if required by law.

We never sell your data to third parties.

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7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for — typically up to 7 years for accounting and tax purposes.

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8. Cookies

Our website uses cookies to enhance your experience and analyse website traffic.
You can adjust your cookie preferences or disable cookies in your browser settings.

For more information, see our Cookie Policy (if separate).

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9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications at any time.
• Object to processing in certain circumstances.
• Request a copy of your data in a portable format.

To exercise your rights, please contact info@necklinebranding.co.uk.

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10. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

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11. Marketing Communications

We only send marketing emails if you have opted in. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

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12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal obligations.
The latest version will always be available on this page with an updated date.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
📧 info@necklinebranding.co.uk

Or you may write to us at:
Neckline Branding
United Kingdom